Refund policy
We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, you are entitled to:
A full refund
Return shipping costs covered by us
Please contact us before returning your item/s at:
Change of Mind Returns
If you decide an item is no longer suitable, we are happy to offer a full refund within 30 days of purchase, provided that:
The item is unused and in its original condition
The item is returned in its original packaging
Return shipping costs are covered by the customer
Important Information Before Returning
Please do not return your order until you have contacted us first.
Returns sent without prior contact may delay your refund.
How to Return Your Item
When returning your item, please package it securely to avoid damage in transit and include a note inside your parcel with:
Your order number
Your name
The reason for return
Return Address
Craft Buddy Ltd
Unit 7, Anglo Business Park
Asheridge Road
Chesham
HP5 2QA
Exclusions
Please note: refunds are not offered on Custom Crystal Art Kits